Effective date 1th Jan 2022
Koropets Roman. ("us", "we", or "our").
As a privacy service we realize how important it is that our customers fully understand what personal data we collect, store and process.
Our systems are designed with your privacy in mind and by the principle of data minimization. We've tried our best to make this policy clear and simple so you can get the facts you need without having to wade through pages of boring ambiguous legal text. We do NOT keep logs of your VPN sessions, browsing behaviour, websites you visit or any activity related to your VPN connection. In addition we NEVER store VPN connection logs and timestamps that match your incoming and outgoing IP address or session duration.
What does this policy cover?
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
This policy does not apply to any third-party service or product even if we are affiliated with such a third-party service or product. Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
By using our website, services or products you are accepting the terms in this policy.
What personal data do we collect and store when you sign up for our VPN service (account data) ?
Any personal data, including your email address, that gets sent from your device to our web server or from our web server to your web browser will be protected by using encryption technology. We do not request or store your name, IP address or physical address, or any other personally identifiable information.
We may use your Personal Data within your account, i.e., your email address, to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. In addition, personal data may be used to provide free trial promotions. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. You consent to this processing by signing up for a hide.me account.
What information gets processed when our customers connect to our VPN service?
We maintain a non-persistent log of connection data for troubleshooting purposes which includes customer’s randomly generated username and internally assigned (non-public) IP address. The troubleshooting log gets securely erased every few hours. We purposely and strictly do not log any other data to mitigate our legal liability. We do not monitor or log your browsing behavior. It is impossible to record your browsing behavior with our technical backend. All the usage data is anonymous and not connected to your real, public IP address.
Upon connection termination we process the amount of traffic you have spent during your VPN session to update the traffic usage counters. We account for the aggregated amount of monthly data traffic to properly bill you and to maintain a high quality of service.
What personal data do we process when you contact us or our support over email, live chat or support forms?
We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include your email, the communication content and metadata associated with the communication. Our website or mail servers will generate the metadata associated with communications made using the website contact forms or SMTP protocol. The correspondence data may be processed for the purposes of communicating with you and record-keeping. Our legitimate interest is to provide the best possible customer support experience for you and to improve our services.
How and why do we process the collected data?
We use the collected data for various purposes:
To provide, maintain and further develop our Services
To notify you about changes to our Services
To allow you to participate in interactive features of our Services when you choose to do so
To provide customer support, which includes sending password reset emails
To gather analysis or valuable information so that we can improve our Services or to do scientific research
To monitor the usage of our Services
To detect, prevent and address technical issues
To detect and prevent fraud or other criminal activities
To execute the terms of a contract you have made with us or to enter into a contract with us
For compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Hide.me uses your personal data as outlined in this policy. Please do not supply any other person's personal data to us.
Anonymous diagnostic and crash reports?
With your consent we may collect anonymized crash reports and network diagnostics. This information can not be tied back to your VPN usage.
Our applications may transmit:
Diagnostic information regarding the connection setup/failure
Speed tests
Crash reports
You have full control if you want to share this information in the application settings.
What information is stored when I stop using your service?
Once a VPN service account is terminated on our network, all data associated with that VPN service account including the VPN service account itself is deleted from all of our systems.
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
The servers we use for storing the personal data are located in secure facilities, are operated by us and are completely encrypted. Any data exchange is secured with at least TLS 1.2.
Your rights
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update or delete your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate or update any Personal data held about you
To request the deletion of Personal Data held about you
To restrict the processing of your Personal Data
To object to our processing of your Personal Data
You have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to requests outlined above.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. You may exercise any of your rights in relation to your personal data by a written notice to us, preferably over email address roman@coropets.ru
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Changes to policy
hide.me reserves the right to change this privacy policy at any time. In such cases, we will take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on the hide.me web site for a reasonable period of time, before the new policy becomes effective.
You should check this page occasionally to ensure that you are happy with any changes to this policy.